Shipping Policy for Conapronie

Effective Date: February 17, 2025

At Conapronie, we are committed to providing our customers with a smooth and timely shipping experience. This Shipping Policy outlines the terms and conditions related to the shipment of products ordered from Conapronie.com.

By placing an order with us, you agree to the terms of this shipping policy. Please review the following information to better understand our shipping practices, procedures, and your responsibilities as a customer.

1. Shipping Methods

We offer a variety of shipping options to ensure that your products arrive in a timely and cost-effective manner. Available shipping methods will be displayed at checkout based on your delivery address.

  • Standard Shipping: Estimated delivery time is typically 5-7 business days.
  • Expedited Shipping: Estimated delivery time is typically 2-3 business days.
  • Next-Day Shipping: For orders placed before 12:00 PM (EST), estimated delivery time is the next business day.

Please note that delivery times are estimates and are not guaranteed, as shipping delays may occur due to factors beyond our control.

2. Shipping Costs

Shipping charges are calculated based on the following factors:

  • Shipping Method: The selected shipping method determines the cost (Standard, Expedited, or Next-Day).
  • Order Size and Weight: Larger and heavier items may incur higher shipping costs.
  • Destination: Shipping charges will vary based on the delivery address.

You can view the exact shipping cost during checkout before completing your purchase.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days of receiving your payment. Orders placed on weekends or holidays will be processed the following business day.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not signify that your order has been shipped.
  • Shipping Confirmation: Once your order is shipped, you will receive a Shipping Confirmation email, which will include a tracking number and carrier details. You can use the tracking number to monitor the status of your shipment.

4. Delivery Times

  • Domestic Orders (Within the U.S.): Depending on the shipping method selected, delivery times typically range from 5-7 business days (Standard Shipping) to 1-2 business days (Next-Day Shipping). Please note that some delays may occur due to external factors such as weather, holidays, or carrier issues.
  • International Shipping: Currently, we do not offer international shipping. We only ship to addresses within the United States.

5. Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We do not currently ship to PO Boxes or military APO/FPO addresses. We recommend using a physical address for delivery.
  • Unavailable Shipping Locations: Some remote or hard-to-reach locations may have limited shipping options or extended delivery times. If your location is unavailable, we will notify you during checkout.

6. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  • Tracking Links: We will include a link to the shipping carrier’s website in your shipping confirmation email. You can track your order directly through the carrier’s tracking page.
  • Tracking Issues: If you encounter issues with tracking, or if your tracking information is not updating, please contact our customer service team at info@conapronie.com.

7. Shipping Delays

While we strive to deliver all orders on time, certain situations may cause delays in shipping. These include but are not limited to:

  • Severe Weather: Adverse weather conditions can cause shipping delays.
  • Holidays: Peak shopping seasons, such as Black Friday, Cyber Monday, or the holiday season, can result in longer processing and delivery times.
  • Carrier Delays: Shipping carriers (USPS, UPS, FedEx, etc.) may experience delays beyond our control.

If your shipment is delayed, we will notify you as soon as possible. We recommend tracking your order regularly for the most up-to-date information.

8. Missing or Lost Packages

If your package is marked as delivered but you have not received it, please take the following steps:

  • Check with neighbors or other household members to ensure the package was not received by mistake.
  • Verify your shipping address for accuracy.
  • Contact the shipping carrier for further assistance, as they may have more information about the delivery status.

If the package is not located or there are issues with the delivery, please contact our customer support team at info@conapronie.com. We will assist you in investigating the issue and determining next steps.

9. Incorrect Address

Please ensure that the shipping address you provide is accurate and complete. Conapronie is not responsible for delays or lost packages caused by incorrect or incomplete shipping information. If you realize that there is an error in your shipping address after placing the order, please contact us immediately at info@conapronie.com. We will attempt to update the address if the order has not yet been processed or shipped.

If the package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

10. Return Shipping

If you need to return an item, you will be responsible for the return shipping cost unless the product was defective, damaged, or an error was made by us in processing your order. For more details on our return policy, please refer to our Refund and Returns Policy.

11. Packaging

All orders will be carefully packaged to ensure that your products arrive safely. If you receive a damaged or defective product, please contact us immediately so that we can resolve the issue.

12. Shipping Errors

If you believe there is an error with your order, such as receiving the wrong product, missing items, or incorrect charges, please contact us immediately at info@conapronie.com. We will investigate the issue and work to resolve it as quickly as possible.

13. Contact Information

If you have any questions or concerns about our shipping policies, or if you need assistance with an order, please don’t hesitate to contact us:

Thank you for choosing Conapronie! We are dedicated to providing excellent service and ensuring that your orders are delivered in a timely manner. If you have any questions or need further assistance, our customer support team is ready to help.