Sales Policy for Conapronie

Effective Date: January 4, 2025

Welcome to Conapronie! We are dedicated to providing high-quality electronic products and exceptional customer service. This Sales Policy outlines the terms and conditions governing the sale of products through our website conapronie.com. By purchasing from Conapronie, you agree to the terms and conditions detailed below.

Please read this policy carefully to understand how we process your orders, pricing, promotions, returns, and more.

1. Order Placement and Acceptance

When you place an order on Conapronie.com, you are making an offer to purchase the products selected in your order. The order will be considered accepted only after we process it, and payment is successfully confirmed.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order, but simply an acknowledgment that we have received it.
  • Order Acceptance: An order is accepted only when we confirm your payment and ship your products. If we encounter any issues (e.g., payment failure, product unavailability), we will notify you promptly.
  • Errors in Orders: If there is an error in pricing, product description, or other issues, we will notify you and allow you the option to confirm or cancel the order.

2. Pricing and Payment

All prices listed on Conapronie.com are in USD unless stated otherwise. Pricing is subject to change without notice, and we make every effort to ensure that the prices shown on our website are accurate.

  • Price Accuracy: We strive for accuracy in product descriptions, prices, and availability. However, errors may occur. If a product’s price or description is found to be incorrect, we will notify you and may either cancel your order or offer a corrected price.
  • Payment Methods: We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other payment systems available on our website.
  • Sales Tax: The applicable sales tax will be added to your order based on the shipping address, and the tax amount will be shown at checkout.
  • Currency: All transactions are processed in US Dollars (USD), and customers from other regions should be aware of potential conversion fees charged by their payment provider.

3. Shipping and Delivery

We offer various shipping options to deliver your products in a timely manner. Shipping costs and estimated delivery times depend on your location, the size and weight of the items, and the shipping method selected.

  • Shipping Costs: Shipping fees will be calculated at checkout based on the weight, size, and destination of your order.
  • Delivery Times: Delivery times vary based on the shipping method selected and your location. Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.
  • International Shipping: At this time, we only ship to customers within the United States. For international orders, please contact our customer service team for more information.
  • Delays: While we strive to ensure timely delivery, external factors such as weather, carrier delays, and customs processing may impact delivery times.

4. Order Cancellations

You may cancel your order within 24 hours of placing it, as long as the order has not been processed or shipped. If you wish to cancel your order, please contact our customer service team at info@conapronie.com or call (410) 374-4263 as soon as possible.

Once the order has been processed or shipped, it cannot be canceled. You will need to follow our Refund and Returns Policy if you wish to return an item.

5. Returns and Refunds

If you are not satisfied with your purchase, we offer a 30-day return policy for most products. The following conditions apply:

  • Eligibility: To qualify for a return, products must be unused, in original packaging, and in resalable condition. Products that have been used, opened, or damaged may not be returned unless defective.
  • Return Process: To initiate a return, please contact us within 30 days of receiving your order. Once your return is approved, we will provide you with return instructions and an RMA (Return Merchandise Authorization) number.
  • Refund Method: Refunds will be processed to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged, or an error was made in shipping.
  • Restocking Fee: In some cases, a restocking fee may apply if the returned item is not in original condition or packaging.

For more details on how to return an item, please refer to our Refund and Returns Policy.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@conapronie.com or (410) 374-4263. We will arrange for a replacement or a full refund, including shipping costs. To process the return, we may ask you to provide photos of the damage or defect.

7. Promotions and Discounts

From time to time, we offer promotions, sales, and discounts on our products. These promotions are subject to change and may have specific terms and conditions, including:

  • Discount Codes: Promotional codes may be available for use during checkout. Please note that codes may be subject to expiration or product exclusions.
  • One-Time Use: Some promotions and discounts may be valid for one-time use only.
  • Offer Limitations: Promotions cannot be combined with other discounts unless explicitly stated.

8. Product Warranty

Many of the products we sell are covered by a manufacturer’s warranty. The length and scope of the warranty vary depending on the product. For warranty details, please refer to the documentation included with your product or contact our customer support team.

If you encounter a problem with a product covered by warranty, please contact us for assistance with repairs, replacements, or refunds.

9. Customer Responsibilities

As a customer, it is your responsibility to:

  • Provide Accurate Information: Ensure that the shipping address, contact details, and payment information are correct. We are not responsible for delays or issues caused by incorrect information.
  • Review Product Details: Review product descriptions, specifications, and images carefully to ensure the product meets your needs before completing your purchase.
  • Track Your Order: Use the tracking information provided to monitor the status of your order. If your order is delayed or lost, please contact us for assistance.

10. Limitation of Liability

Conapronie is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including loss of profits, data, or goodwill. Our liability is limited to the total amount paid by you for the product(s) purchased.

11. Force Majeure

We are not responsible for any failure or delay in the performance of our obligations due to causes beyond our reasonable control, including natural disasters, strikes, or delays caused by shipping carriers.

12. Privacy and Data Protection

At Conapronie, we value your privacy and are committed to protecting your personal information. For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.

13. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

14. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with an order, please contact us:

Thank you for shopping with Conapronie! We are committed to offering high-quality products and exceptional service. If you need further assistance, feel free to reach out to our customer support team.