Refund and Returns Policy for Conapronie

Effective Date: January 4, 2025

At Conapronie, we are committed to providing high-quality electronic products and excellent customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines how we handle returns, refunds, and exchanges. Please take the time to review our policy to ensure a smooth and hassle-free experience when shopping with us.

By purchasing from Conapronie.com, you agree to the terms and conditions outlined in this policy.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Return Period: Returns must be initiated within 30 days of the purchase date.
  • Condition of Item: The product must be unused, in its original packaging, and in the same condition as when you received it. Items that have been opened, used, or damaged will not be accepted for return unless they are defective.
  • Proof of Purchase: You must provide a receipt or order confirmation email to verify your purchase.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Personalized or custom products: Items made to your specific order or design.
  • Gift cards: These are non-returnable and non-refundable.
  • Downloadable software: Once the software has been downloaded or activated, it cannot be returned.
  • Opened or used items: Electronics or accessories that have been opened and used, unless defective.

3. How to Request a Return

If you wish to return an item, please follow these steps:

  1. Contact Customer Support: To initiate a return, please contact us at info@conapronie.com or call (410) 374-4263. Please include the following information:

    • Your order number
    • The item(s) you wish to return
    • Reason for the return (optional)

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product.

  3. Shipping the Return: You will be responsible for shipping the return item to us, unless the product was damaged, defective, or sent in error. Be sure to pack the product securely in its original packaging to prevent damage during transit. You must include the RMA number with your return shipment.

  4. Return Address:

    • Conapronie Returns
    • 3430 Hampstead Mexico Rd, Hampstead, Maryland

4. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If everything is in order, we will issue a refund to the original payment method. Please note:

  • Refund Timeline: It may take 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is opened, used, or damaged, we may issue a partial refund or offer an exchange instead.

Note: If you received your order with free shipping and the value of your returned items causes the total order amount to fall below the threshold for free shipping, we will deduct the original shipping cost from your refund.

5. Exchanges

If you would like to exchange an item for a different product, please contact our customer service team. We can assist you in returning your original item and placing a new order for the item you want.

Please note that exchanges are subject to product availability.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at info@conapronie.com or (410) 374-4263. We will assist you with the return process and offer one of the following resolutions:

  • Replacement: If the item is defective, we will send you a replacement at no additional charge.
  • Refund: If the item is damaged or defective, we will offer a full refund, including the cost of return shipping.

To process a claim for defective or damaged products, we may require you to provide:

  • Photographs of the damage or defect.
  • A description of the issue.

7. Return Shipping Costs

  • Return Shipping: Customers are responsible for paying for return shipping unless the item is defective, damaged, or the wrong item was sent. In these cases, Conapronie will cover the return shipping costs.

  • Original Shipping Fees: If the return is due to a change of mind or ordering error, the original shipping fees will not be refunded.

8. Canceling an Order

You may cancel your order within 24 hours of placing it if it has not been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the standard return procedure if you wish to return the item.

9. Gift Returns

If you received an item as a gift and wish to return it, we can offer you a store credit for the returned item or exchange it for another product. Please follow the standard return process and provide the order number or gift receipt.

10. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for any customs duties, taxes, or fees incurred during the return process.
  • Shipping costs for international returns are not covered by Conapronie unless the item is defective, damaged, or sent in error.

International customers should contact our support team for further instructions before returning any items.

11. Contact Information

If you have any questions about our return and refund policy, or if you need assistance with a return or refund request, please don’t hesitate to contact us:

Thank you for shopping at Conapronie! We are committed to ensuring you have a positive shopping experience, and we will do our best to resolve any issues that arise.